Privacy policy

Last updated: August 21, 2025

INTRODUCTION

OCAVVO operates this store and website, including all related information, content, features, tools, products, and services (the “Services”). OCAVVO is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.

PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you or another person. Personal information does not include information that has been de-identified or collected anonymously.

We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted by applicable law:

  • Contact details – name, address, billing/shipping address, phone number, and email address.
  • Financial information – payment card details, transaction data, and payment confirmations.
  • Account information – username, password, preferences, and account settings.
  • Transaction information – items viewed, added to cart, purchased, returned, or exchanged.
  • Communications – details you include when contacting us (e.g., customer support).
  • Device information – IP address, browser, and device identifiers.
  • Usage information – how you interact with and navigate the Services.

SOURCES OF PERSONAL INFORMATION

  • Directly from you – when you create an account, make a purchase, or communicate with us.
  • Automatically – through cookies, analytics tools, and similar technologies.
  • From service providers – such as Shopify or other third parties who assist in operations.
  • From partners or other third parties – where permitted by law.

HOW WE USE YOUR PERSONAL INFORMATION

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

1. Provide, Tailor, and Improve the Services

To process payments, fulfill orders, manage your account, handle returns or exchanges, and create a customized shopping experience, including recommending products and personalizing your experience.

2. Marketing and Advertising

To send you marketing communications via email, SMS, or mail, and to show relevant ads based on your activity or purchase history.

3. Security and Fraud Prevention

To authenticate accounts, detect or prevent fraud, ensure secure payments, and protect against illegal or malicious activity.

4. Communicating with You

To provide customer support, respond to your inquiries, and maintain our business relationship with you.

5. Legal Compliance

To comply with applicable laws, respond to legal requests, enforce our Terms of Service, and defend our rights or those of others.

HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose your personal information to third parties in the following circumstances:

  • With Shopify, vendors, and service providers who perform functions on our behalf (e.g., IT, payments, fulfillment, data analytics).
  • With business and marketing partners for advertising and promotional purposes.
  • When you consent or direct us to do so, including social media integrations or delivery partners.
  • With our affiliates or within our corporate group.
  • In connection with business transactions (e.g., mergers or acquisitions), or as required by law.

RELATIONSHIP WITH SHOPIFY

Our store is hosted by Shopify, which processes personal information to provide and improve the Services. Information you submit may be transmitted to and shared with Shopify or third parties (potentially in other countries) to facilitate the Services.

Shopify may also use aggregated merchant and consumer data for enhanced features and analytics. In these cases, Shopify is the data controller.

To learn how Shopify uses your information or to exercise your rights regarding Shopify’s processing, visit:

THIRD-PARTY WEBSITES AND LINKS

The Services may contain links to third-party websites or platforms. We are not responsible for their privacy or security practices. Please review the privacy policies of those websites before sharing any personal information.

Information shared publicly on social media or similar platforms may be visible to others without limitation.

CHILDREN'S DATA

The Services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect personal information from minors. If you believe your child has provided us with personal data, please contact us to request deletion.

SECURITY AND RETENTION OF YOUR INFORMATION

While we use reasonable security measures, no system is completely secure. We cannot guarantee “perfect security.” We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law (e.g., to maintain your account, fulfill orders, or resolve disputes).

YOUR RIGHTS AND CHOICES

Depending on your location, you may have some or all of the following rights:

  • Access / Know – Request access to personal information we hold about you.
  • Delete – Request that we delete your personal information.
  • Correct – Request corrections to inaccurate data.
  • Portability – Request a copy of your data or its transfer to another service.
  • Opt-Out of Marketing – Use the unsubscribe link in our emails to stop receiving promotions.

If you reside in the UK or EEA, you may also have rights to:

  • Object to or restrict processing
  • Withdraw consent

To exercise these rights, contact us using the details below or visit Shopify Privacy Portal. We may verify your identity before processing your request. You can also authorize an agent to act on your behalf with proof of permission.

COMPLAINTS

If you have concerns about how we process your personal data, please contact us using the details below. You may also lodge a complaint with your local data protection authority. For EEA residents, a list of authorities can be found here.

INTERNATIONAL TRANSFERS 

Your personal information may be transferred outside of your country of residence. If transferred outside the UK or EEA, we rely on recognized transfer mechanisms such as the EU Standard Contractual Clauses or equivalent safeguards to ensure adequate protection.

CHANGES TO THIS POLICY

We may update this Privacy Policy periodically to reflect changes in practices, legal requirements, or operations. Updates will be posted on this page with an updated “Last updated” date.

CONTACT US

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: hello@ocavvo.com
Address: 3 Polegate Avenue, Stockport, ENG, SK5 8BN, GB

For data protection purposes, OCAVVO is the data controller of your personal information.