Shipping

UK Standard Delivery: FREE for orders over £75 or £3.99 (2 - 4 Working Days)

UK Express Delivery: £5.99 (Next Working Day - Order before 2pm from Monday to Friday)

Important to note:

  • Any orders placed between Fri-Sun will be shipped on the following Monday (excluding bank holiday weekend).
  • The above transit times are an aim and not guaranteed. We are not responsible for courier delays & disruptions.
  • All deliveries are dispatched via tracked services.
  • Pre-order items cannot be sent via Express or Next day delivery service. If your order value is £150/$200 or above we will ship the items that are in stock to you first, and ship out the pre-order items separately once they are available.

Europe Tracked Standard Delivery: Free for orders over £75 or £9.99 (7 - 10 Working days)

Europe Tracked Express Delivery: £30 (3 - 7 Working Days)

Important to note:

  • All International deliveries are dispatched via tracked service.
  • The above transit times are an aim and not guaranteed. We are not responsible for courier delays & disruptions.
  • All delivery addresses must be entered in English.
  • Pre-order items cannot be sent via Express or Next day delivery service. If your order value is £150/$200 or above we will ship the items that are in stock to you first, and ship out the pre-order items separately once they are available.
  • We are not responsible for any overseas taxes or customs charges applied to our goods and do not include these in our price of the products; please refer to the policy in your country for further information on any applicable charges. We are not responsible for any goods lost in transit; we offer international tracked and signed delivery; this requires a signature upon delivery and gives a tracking number. Please ensure that you provide an address that is correct and up to date.

USA Tracked Standard Delivery: £9.99 (5 - 10 Working days)

USA Express Tracked Delivery: £30 (2 - 3 Working Days)

Important to note:

  • All International deliveries are dispatched via tracked service.
  • The above transit times are an aim and not guaranteed. We are not responsible for courier delays & disruptions.
  • Please note that shipping times may be longer for those ordering from Alaska, Hawaii, US Territories and APO/FPO/DPO military destinations (5 - 20 Working days)
  • Please note we cannot deliver to PO boxes/Lockers.
  • Pre-order items cannot be sent via Express delivery service. If your order value is £150 or above we will ship the items that are in stock to you first, and ship out the pre-order items separately once they are available.
  • We are not responsible for any overseas taxes or customs charges applied to our goods and do not include these in our price of the products; please refer to the policy in your country for further information on any applicable charges. We are not responsible for any goods lost in transit. Please ensure that you provide an address that is correct and up to date.

Australia & New Zealand Tracked Standard Delivery: £9.99 (10 - 15 Working Days)

Australia & New Zealand Tracked Express Delivery: £40 (5 - 7 Working Days)

Important to note:

  • All International deliveries are dispatched via tracked service.
  • The above transit times are an aim and not guaranteed. We are not responsible for courier delays & disruptions.
  • Please note we cannot deliver to PO boxes/Lockers.
  • Pre-order items cannot be sent via Express or Next day delivery service. If your order value is £150/$200 or above we will ship the items that are in stock to you first, and ship out the pre-order items separately once they are available.
  • We are not responsible for any overseas taxes or customs charges applied to our goods and do not include these in our price of the products; please refer to the policy in your country for further information on any applicable charges. We are not responsible for any goods lost in transit; we offer international tracked and signed delivery; this requires a signature upon delivery and gives a tracking number. Please ensure that you provide an address that is correct and up to date.

Rest of the World Tracked Standard Delivery: £14.99 (10 - 15 Working Days)

Rest of the World Tracked Express Delivery: £30 (5 - 7 Working Days)

Important to note:

  • All International deliveries are dispatched via tracked service.
  • The above transit times are an aim and not guaranteed. We are not responsible for courier delays & disruptions.
  • Please note we cannot deliver to PO boxes/Lockers.
  • All delivery addresses must be entered in English.
  • Orders to Canada over $30 are subject to pay custom duties and taxes upon delivery.
  • Pre-order items cannot be sent via Express or Next day delivery service. If your order value is £150/$200 or above we will ship the items that are in stock to you first, and ship out the pre-order items separately once they are available.
  • We are not responsible for any overseas taxes or customs charges applied to our goods and do not include these in our price of the products; please refer to the policy in your country for further information on any applicable charges. We are not responsible for any goods lost in transit; we offer international tracked and signed delivery; this requires a signature upon delivery and gives a tracking number. Please ensure that you provide an address that is correct and up to date.

Please note that, following Brexit, orders shipped to EU countries may be subject to customs duties, taxes, or import fees. These charges are set by local authorities and are the responsibility of the customer. We are actively exploring ways to minimise these costs. For more details, please refer to your country’s customs and duties policy.

Returns

We want you to be completely happy with your purchase. If for any reason you are not satisfied, you may return your items to us within 30 days of receiving your order, provided they are unworn, unused, and in their original packaging, either for a refund or store credit. Please note that store credit is non-refundable and will be issued once the item has been received and processed.

14-Day Cooling-Off Period

Under UK law, you have the right to cancel your order within 14 days of receiving it without giving a reason. If you cancel within this period:

  • We will refund the item price plus the standard delivery charge you originally paid.

  • Return shipping costs are the customer’s responsibility. Rush. will provide a prepaid return label, and the cost of this label will be deducted from your refund.

Our 30-Day Returns Policy

We also offer returns up to 30 days from receipt of your order. For returns made after the 14-day cooling-off period:

  • We will refund the item price only. The original delivery cost will not be refunded.

  • Return shipping costs remain the customer’s responsibility. Rush. will provide a prepaid return label, and the cost of this label will be deducted from your refund (or from store credit, if chosen).

How to Start a Return

To begin a return, please log into your customer account portal or contact us at hello@rushthebrand.com. Once your return is approved, we will send you full instructions and a prepaid return label. Please do not send items back without requesting a return first, as these will not be accepted.

Returns should be sent to:

3, Polegate Avenue

Brinnington

Stockport / Manchester

SK5 8BN

Eligibility

To be eligible for a return, your item must be in the same condition as received: unworn, unused, with tags, and in the original packaging. You’ll also need the receipt or proof of purchase.

Damages & Issues

Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or incorrect so that we can evaluate the issue and resolve it.

Exceptions

  • Personalised products and pierced jewellery (such as earrings) that have been unsealed are non-returnable for hygiene reasons, unless faulty.

  • Sale items or gift cards are non-returnable, unless stated otherwise on the product page.

Exchanges

The fastest way to get the item you want is to return your purchase and make a new order once the return has been accepted.

If your order included a promotional gift (for example, during our Golden Week offer where qualifying orders received a free item), you must return the gift in its original condition along with your order. If the gift is not returned, we reserve the right to deduct its value from your refund or charge the amount separately.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not via email. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@rushthebrand.com.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Contact us at hello@rushthebrand.com.

Returned items remain your responsibility until they reach us. We cannot be held liable for items lost in transit, so please make sure to keep your proof of postage safe.